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Coronavirus (COVID-19)
Prevention and Preparedness

MoreCare is actively monitoring the coronavirus situation and coordinating with public health authorities in Cook County. We have plans in place to keep our members, employees and provider partners safe, and as the situation evolves, we will adjust our policies to ensure access to essential care.

The situation involving the outbreak of COVID-19 is rapidly evolving, and we are implementing the following measures:

  • Testing is fully covered. MoreCare is taking action to ensure cost does not prevent our members from accessing medically necessary screening and testing for coronavirus. Any coronavirus test ordered by your physician will be covered with no out-of-pocket cost.
  • A member support line is available. Members can call MoreCare’s toll-free customer support line with any questions at 844-480-8528 (TTY 711).
  • Members may contact their pharmacy or provider to obtain up to a 90-day supply of their medication(s)
  • Members or providers can ask their pharmacy to contact MoreCare’s Pharmacy Technical Help Desk at 888-495-3166 for prescription drug benefit assistance
  • The Pharmacy Technical Help Desk is available 24 hours a day, 7 days a week


Contact Your Doctor

If you or someone close to you has a fever, cough or shortness of breath or believe they’ve been exposed to the virus, please contact your MoreCare primary care provider (PCP) and ask for assistance. If you’re experiencing symptoms, please be sure to contact your provider before going to your appointment or an emergency room—this will help reduce the risk of spreading the virus to your care team or the community.

Practice Social Distancing

The health and well-being of our members is MoreCare’s number one focus. Seniors and people with underlying chronic conditions are most at risk for coronavirus. MoreCare recommends our members follow the below guidelines on social distancing from the CDC and IL Department of Public Health in order to protect themselves and their loved ones.

  • Avoid crowds as much as possible
  • During a COVID-19 outbreak in your community, stay home as much as possible to further reduce your risk of being exposed
  • When you go out in public, keep away from others who are sick, limit close contact and wash your hands often
  • Keep a distance of 6 feet from others whenever possible
  • It’s important your family members, friends and any visitors take proper precautions, like handwashing—even if they are not sick—before coming in close contact or helping care for you

Hand Washing

Wash your hands often. The best way to do so is:

  • Wet with clean, running water and apply soap
  • Lather on backs of hands, between fingers and under nails
  • Rub hands for 20 seconds
  • Rinse hands well under clean, running water
  • Dry hands using a clean towel or by air drying

If soap and water are not available, use an alcohol-based hand sanitizer with at least 60% alcohol.

Other Tips

  • Avoid touching your eyes, nose and mouth
  • Cover your nose and mouth with a tissue when you cough or sneeze, then throw the tissue in the trash
  • If you don’t have a tissue, cough or sneeze into your upper sleeve, not your hand
  • Clean and disinfect using cleaning spray or wipes
  • Wear a facemask ONLY if you’re showing symptoms or caring for someone who is sick
  • Avoid handshakes and close personal contact with others
  • Stay home when you’re sick

For more information on steps you can take to keep yourself, loved ones and home safe, please visit or

You can also contact the Illinois Department of Public Health at 800-889-3931 for more information or if you are experiencing symptoms.

Click here to download a copy of our Coronavirus: What You Need to Know member letter.

Click here to download a copy of our COVID-19: Emergency Resources.